How to Get More Returning Customers: The Tips You Need to Know

Let’s face it — loyal customers are every entrepreneur’s dream. Indeed, there is no better feeling than when you get returning customers. According to a research done by Bain & Company, 5% of customer retention can yield a more than 25% increase in daily profits. Although getting customers queuing for your services can be a […]

Why The Customer Experience Matters For Your Small Business

We’ve all heard the phrase ‘the customer is always right’, but is this really true? And if so, how does it apply it to the world of ecommerce? Well, in an sea of Amazon star ratings, TripAdvisor hotel holiday snaps and instant Google and Facebook reviews, it seems that the customer experience is held in […]