Valuable Validation: How to Ask for Feedback from Customers

Asking for feedback from customers can seem like a daunting task, or like you’re asking too much from them. However, getting feedback is a great way to improve your business processes, help you understand your customers better, and learn about features they are interested in. We’re going to talk about how to ask for feedback, […]

Why The Customer Experience Matters For Your Small Business

We’ve all heard the phrase ‘the customer is always right’, but is this really true? And if so, how does it apply it to the world of ecommerce? Well, in an sea of Amazon star ratings, TripAdvisor hotel holiday snaps and instant Google and Facebook reviews, it seems that the customer experience is held in […]